Transparency

Counterfeit Alerts

At LifeScan, our first responsibility is to the patients, healthcare professionals and all those who use OneTouch^® Brand products. Our goal is to protect the health and safety of people with diabetes by maintaining a safe and secure supply chain and deterring illicit sources of supply.

Products obtained from sources not authorized by LifeScan have been found to be counterfeit, stored or transported improperly, tampered with, stolen, been associated with insurance fraud, illegally diverted or otherwise illegally obtained. Counterfeit and other grey market products may have been mishandled and could provide inaccurate readings which may lead to improper treatment decisions resulting in serious medical risk to patients.

If you think you have received counterfeit products, please contact customer service at 1-800-227-8862. Outside of U.S., please visit OneTouch.com/global and select your country.

Authorized Distributor List

Authorized Distributor List (Updated February 2025)

* Only approved for distribution to the approved United States Government Purchasers.

Call (800) 277-8862 to receive information on OneTouch^® programs.

© 2025 LifeScan IP Holdings, LLC

Global Transparency Reporting

At LifeScan, we believe innovation is enhanced through a partnership with medical professionals, institutions, and non-profit organizations to further patient care, advance medical progress, and improve the well-being of the communities in which we live and work.

As a company dedicated to improving health, we take pride in our collaboration with medical professionals and organizations to pursue the most current information and education about the products and services we offer. This exchange strengthens the health care system, helping patients live healthier, more productive lives.

Medical professionals with real-world clinical experience in specific therapeutic areas are uniquely qualified to work with their peers, providing education and insights on advancements regarding the use of our products with patients. We hold ourselves accountable to the highest standards to ensure our interactions are conducted appropriately. We regularly review and amend our practices according to our ethical standards and the standards required of us wherever we operate.

Ultimately, our goal is to foster an environment focused on improving health. We remain committed to addressing unmet needs through investments in research and development, compliant peer-to-peer education, and community support. Our hope is greater transparency through disclosures on this website for all countries and regulatory bodies that require annual reporting.

Payment

Our relationship with Healthcare Professionals, Sponsorship partnerships, and Educational Grants is part of our commitment to making life-changing, long-term human health and disease management differences.

Consulting Services: Consultants provide us with invaluable insights in numerous areas of expertise, allowing us to improve the products and services available to patients in our continuing effort to improve patient outcomes. These service arrangements are essential to obtain bona fide services or information from individuals who possess special knowledge, capabilities, expertise, qualifications, and experience. These consulting relationships with Healthcare Professionals may cover various areas, including scientific research, product development, marketing services, advisory boards, training, educational materials, disease management programs, data processing, and the ongoing safety surveillance of our products.

Payments

All Healthcare Professionals are compensated based on fair market value standards for their qualifications and the amount of time spent providing services. We are committed to working with only the most qualified individuals and select our speaking and consulting partners based upon their expertise in their given field.

Arrangements to Sponsor professional organizations and provide Educational Grants are made in compliance with all applicable laws and codes to minimize actual or perceived conflicts of interest.

Compliance with Applicable Laws and Codes

In our relationships, interactions with, and compensation provided to Healthcare Professionals, Sponsorships with Professional Organizations, and our Education Grant process, we observe all applicable laws and codes.

Transparency Reporting Period January 1, 2023, to December 31, 2023

Italy - Confindustria Dispositivi Medici - LifeScan Italy Confindustria Report 2023

Italy - Parità di genere, diversità e inclusione

France - Index égalité professionnelle 2024 Lifescan France

Lifescan - JFMDA 2021 Transparency Report - LifeScan - JFMDA 2021 Transparency Report - Aggregate