OneTouch® Ultra®
For general information about the OneTouch® Ultra Meter, we provide frequently asked questions. For specific information about your meter, please refer to your Owner's Booklet.
Battery
Will a low battery cause inaccurate test results?
What does it mean when my meter displays a battery symbol?
How often should I replace my meter's battery?
Where is the battery and what size do I need for my meter?
Changing the Time
How do I change the date and time on my meter?
Cleaning
When should I clean my meter and what should I use to clean it?
Coding the Meter
How do I change the code on my meter?
Control Solution
What is control solution and where can I get it?
Where can I find the control solution range?
Data Management features of the OneTouch Ultra Meter
What kind of cable is used to download the OneTouch Ultra Meter into the OneTouch™ Diabetes Management Software program?
How many tests can be stored in the memory of the OneTouch Ultra Meter?
What averaging features are available?
General OneTouch Ultra Meter questions
How much blood is required to test with the OneTouch Ultra Test Strip?
How do you know when enough blood has been applied to the test strip?
What happens if enough blood has not been applied to the test strip before the countdown begins?
How many testing sites are approved for the OneTouch Ultra Meter?
Can I use OneTouch Ultra Test Strips with my OneTouch FastTake Meter?
Can arterial and venous blood be used with the OneTouch Ultra Meter?
Battery
Will a low battery cause inaccurate test results?
No. LifeScan meters will still provide accurate test results with a low battery, but you should replace the battery as soon as possible. The battery symbol will appear, if your battery is getting too low.
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What does it mean when my meter displays a battery symbol?
From the time the battery symbol first appears, there is enough power left for about 50 tests. The test results will be accurate, but it is time to change the battery. When the battery symbol appears on the display by itself, it means that the battery will not provide enough power for a test. You must change the battery. The OneTouch Ultra Meter uses one 3.0 V (#2032 or equivalent) lithium battery.
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How often should I replace my meter's battery?
Your meter will tell you when it is time to replace the battery by displaying a battery symbol. The battery will provide you with enough power to perform about 1000 tests. The OneTouch Ultra Meter uses one 3.0 V (#2032 or equivalent) lithium battery.
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What battery size do I need for my meter?
OneTouch Meters come with batteries already installed. You can find the battery compartment on the back of the meter. The OneTouch Ultra Meter uses one 3.0 V (#2032 or equivalent) lithium battery.
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Changing Time
How do I change the time on my meter?
Refer to your Owner's Booklet for specific directions for changing the time and/or date on your OneTouch Ultra Meter. View and print our handy one-page instruction sheet.*
General directions for changing the time on your meter are below.
To set the time, you must first enter the setting mode. Start with the meter off. Then press and hold the M button for three seconds. The meter is now in the setting mode.
Set the Hour.
The time will appear first, with the hour setting flashing. Press and release the C button to advance one hour. To move faster, hold the C button down. With the correct hour on the display, press the M button and the minutes setting will start flashing.
Set the Minutes.
Press and release the C button to advance one minute. To move faster, hold the C button down. With the correct minute on the display, press the M button and the 12-hour format (AM/PM) setting will start flashing.
NOTE: When the date and time are changed, the average blood glucose value may also change. The time and date associated with any test cannot be changed. Also, be careful not to change the unit of measure setting (e.g. mg/dL or mmol/L).
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Cleaning
When should I clean my meter and what should I use to clean it?
The OneTouch Ultra Meter does not require special cleaning, as no blood or control solution come in contact with the inside of the meter. To clean the outside of the meter, wipe it with a damp cloth and mild detergent.
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Coding the Meter
How do I change the code on my OneTouch Ultra Meter?
Step 1: Enter the Code Mode.
Start with the meter turned off. Insert a OneTouch Ultra Test Strip to turn on the meter. All segments of the display will appear. Next, the code number will appear on the display for three seconds.
Step 2: Match the Code Numbers.
Compare the code number on the meter display with the code number on the test strip vial. If the two code numbers match, you may begin testing. If they do not match, follow Step 3. The first time you use the meter (---) will appear, showing that there is no code stored in the memory.
Step 3: Code the Meter.
Press the C button to select the correct code. Each time you press and release the C button, the number will increase by one. To move faster, simply press and hold the C button. After you have selected the correct code number, it will flash for three seconds and then appear solid for three seconds. Then the apply blood symbol will appear, indicating the OneTouch Ultra System is ready for testing.
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What is control solution and where can I get it?
Control solution is used to check that both the meter and the test strips are working together as a system, and that you are doing the test correctly. Use only the OneTouch® Ultra Control Solution for your OneTouch Ultra Meter. Control solution is available from your drug store or Authorized LifeScan Distributor. Outside the United States, please contact your local country office for purchasing information.
LifeScan encourages consumers to shop around for diabetes supplies. If you choose to buy online, please note the privacy policies, legal disclaimers and purchase agreements at the sites you visit. These policies and agreements are solely the responsibility of the retailer.
If you have difficulty locating LifeScan Control Solution, call your local LifeScan Customer Services (in the U.S.: 800 227-8862) for assistance or send an e-mail to CustomerService@LifeScan.com.
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Where can I find the control solution range?
The acceptable range for OneTouch Ultra Control Solution is marked on the OneTouch Ultra Test Strip package. This range is for the Control Solution only; it is not a recommended range for your blood glucose test results.
Note: The Control Solution range is shown in two different units of measure--mg/dL and mmol/L, for use in different countries.
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Data Management features of the OneTouch Ultra Meter
What kind of cable is used to download the OneTouch Ultra Meter into the OneTouch Diabetes Management Software program?
The OneTouch Interface Cable is needed to download your OneTouch Ultra Meter results into your computer.
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How many tests can be stored in the memory of the OneTouch Ultra Meter?
The OneTouch Ultra Meter stores the most recent 150 blood glucose and control solution test results, with the date and time, in its memory.
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What averaging features are available?
The OneTouch Ultra Meter provides 14- and 30-day averages of the blood glucose results stored in its memory.
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General OneTouch Ultra Meter questions
How much blood is required to test with the OneTouch Ultra Test Strip?
The blood sample must be at least one microliter in volume or you may get an inaccurate test result.
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How do you know when enough blood has been applied to the test strip?
The confirmation window on the OneTouch Ultra Test Strip will be completely filled. If the confirmation window does not fill completely before the meter begins to count down, do not add more blood to the test strip; discard the test strip and retest.
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What happens if enough blood has not been applied to the test strip before the countdown begins?
If the confirmation window does not fill completely before the meter begins to count down, do not add more blood to the test strip; discard the test strip and retest. If enough blood has not been applied, you may get an inaccurate result.
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How many testing sites could be used with the OneTouch Ultra Meter?
The OneTouch Ultra Meter may be used for two testing sites, the fingertip or the forearm. The meter requires a very small amount of blood to perform a test, giving you the choice to obtain it from a fingertip or forearm.* The forearm has fewer nerve endings than the fingertips and you may find it less painful for obtaining blood.
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Can I use OneTouch Ultra Test Strips with my OneTouch FastTake Meter?
No, the test strips are specifically designed for each meter. You must use OneTouch® FastTake® Test Strips with your OneTouch® FastTake Meter and OneTouch® Ultra Test Strips with your OneTouch® Ultra Meter.
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Can arterial and venous blood be used with the OneTouch Ultra Meter?
No. Arterial and Venous samples have not been cleared for use on the OneTouch Ultra Meter.
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