This letter is to make you aware that data downloaded from a OneTouch Ultra or InDuo Meter may contain erroneous records in the IN TOUCH reports that have been generated during the download following the loss of calibration code due to a power interruption.

Please note that this issue only occurs when IN TOUCH Software is used with the OneTouch Ultra and InDuo Meters. Other OneTouch Meters are not affected.

(For additional information on the meter power loss condition, please read: Letter to LifeScan Customers: Important New Troubleshooting Information Regarding The Operation of One Touch® Ultra & InDuo® Meters.)

How to identify a loss of calibration code due to a power interruption:
Whenever there is a power interruption, regardless of the reason, the meter will enter set-up mode. A flashing time on the meter LCD display is an indication that a power interruption has occurred. If after resetting the meter and inserting a test strip, the LCD display defaults to three dashes (- - -), the calibration code has been lost.

If you have experienced a loss of calibration code due to a power interruption, LifeScan recommends that data from the meter not be downloaded to a computer using IN TOUCH Software and that you clear your meter memory immediately to prevent the download of incorrect data.

To protect the integrity of your data, please follow these steps any time a meter experiences a loss of calibration code:

• Do not download to IN TOUCH Software
  
• Confirm that the calibration code has been reset in the meter.
  
• Clear the meter memory
  
  • Connect the meter to your PC.
    
  • Open IN TOUCH Software.
    
  • On the Home screen, click on "Meter Clear."

What you should do if you have already downloaded data from a meter that has experienced loss of calibration code:
We cannot ensure the integrity of all of the data in your IN TOUCH database if you have downloaded data after experiencing a power interrupt that results in the loss of your meter's calibration code. Users who wish to ensure 100% elimination of incorrect data points from IN TOUCH must archive or delete the database. We believe that the power interrupt does not cause incorrect data to be generated if the memory contains more than 125 data points when the interrupt occurs. We also know that in any one download, no more than three erroneous records will be generated as a result of the power interrupt. If erroneous records have been downloaded, the affected data will most likely be presented as a future date or a value of zero, although there is a slight chance that the erroneous records will be impossible to distinguish from correct records.

What to do if you want to prevent the loss of calibration code due to power interruption:
You can prevent the loss of calibration code due to a power interruption from occurring if you are already testing at least once every 24 hours or if you are accessing the meter memory at least once every 24 hours.

If you think you may have a problem with the OneTouch Ultra or InDuo Meter, or if you have any questions regarding using your meter with IN TOUCH Software, it is important that you call LifeScan Customer Services at 800 382 7226.

How To Contact LifeScan
If you need to contact LifeScan regarding this or any other issue, please contact us in one of the following ways:

• People with diabetes
  Telephone: U.S. 800 227-8862; Canada 800 663-5521; Mexico 95 800 381-SCAN; for other countries, see Around the World.)
  
  
• Healthcare Professionals
  Telephone: U.S. 800 524-7226, for other countries, see Around the World.)

Please be aware that LifeScan is currently working on a revision to the software to correct this issue. We apologize for any inconvenience this issue may have caused. Thank you for your continued support of LifeScan.

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